There are various ways by which passengers can contact Avianca regarding applying for a refund, such as via Avianca compensation form, phone call, etc. The methods and their respective steps have been described in the following pointer:
Via Avianca compensation form
Avianca has compensation forms on its official website, which the passengers can access and contact customer service about compensation. Fill out the Avianca compensation form with all the details. The airline's agent will reach out to the passengers after reviewing the form and cross-checking all the information.
Contact via phone call
Passengers are allowed to contact Avianca through phone call at their preferred time. If you want to speak to an Avianca customer service official over the phone, then make sure to dial 800-433-7300, speak to the executive regarding your query, and fill out the Avianca compensation claim form. Wait for a few minutes according to the availability of the customer service agent.
Yes, you can get a full refund from Avianca according to their refund policy; Passengers who were forced to cancel their flight can also obtain compensation from the airline when the flight was canceled or delayed for more than 4 hours due to an internal problem or disturbance of the airline. Additionally, if a passenger cancels or changes the flight within 24 hours of the time of initial booking, they are eligible for a full refund.
It might take up to 30 days to get a refund from Avianca in your bank accounts. However, if you are opting to get a refund in your Avianca account as travel credits, it will only take up to 7 business days. The refund process depends on various factors, such as bank, mode of payment, etc.