How do I speak to a live person at Lufthansa? 

Lufthansa Airlines has been aiding the passengers with the best customer service possible for all the long and short-haul flights they take with the airline. The airline has well-experienced and trained staff who provide assistance and support throughout the journey they take. Henceforth, for the ease of the passenger's travel, the airline has provided divergent modes to contact Lufthansa customer service as and when the need arises and the situation demands it. Lufthansa Airlines has thus become one of the most preferred airlines in terms of the premier class seats, amenities, and specially curated food menu options it offers. 

If you want to get a live person on Lufthansa read the article to know the differential specifications related to the contact channels and details associated with Lufthansa Airlines for the passenger who plans to spend with them.

How to get a live person at Lufthansa for flight queries? 

The airline is well-connected with passengers from all over the world through the different airports and hubs it has in major countries and cities. This has allowed the passenger to connect to the Lufthansa Germany hotline number at +49 (0) 69 86 799 799 and follow the IVR process detailed below:

  • Press 1 for new flight reservations and bookings.
  • Press 5 in case refund status information is required.
  • Press 8 to request special assistance for passengers with mobility issues.
  • Press # if additional service assistance is required. 

What is the number for Lufthansa in Germany?

The passenger can contact Lufthansa by telephone from Germany by calling +49 69 86 799 799, where the agent is available around the clock throughout the week to assist with the support requested by the passenger. In this way, the passenger can make a call according to his flexibility and availability, which makes it easier to avoid peak hours with the airline.

How can I call Lufthansa customer service for urgent help?

There can be instances when the passenger residing in the USA would like to make a booking with the airline in accordance with the trip they plan to take. The Lufthansa customer service number USA has been given on the official website of the airline for the same. The passenger can dial connect at +1 800 645 3880, where they can then follow the IVR procedure provided here:

  • Press 1 for language selection
  • Press 2 to initiate flight change with the airline.
  • Press 3 for making seat upgradation to Business class.
  • Press 4 to get information on travel deals and packages. 
  • Press 5 in case details of various policies are required.
  • Press 9 to get a live person at Lufthansa.

How do I get a response from Lufthansa? 

Apart from the process of talking to someone at Lufthansa through the calling process, the passengers can also make use of the additional modes of contact that have been made available with the airline. The details for the same are given below as follows for the perusal of the passenger:

Communicating with the airline via chat:

Passengers can connect with the airline via the Lufthansa customer service chat; The simple steps to access are explicitly provided with all the details below:

  1. Visit Lufthansa.com
  2. Find the Help icon and click on it.
  3. Make the appropriate options to open the airline's contact page.
  4. On the subsequent page that would be displayed, scroll on to find the Our Chat Assistant tab and tap on the Ask a Question link.
  5. The dialogue box for a chat would be displayed where the passenger can type in their query to get connected with the chat assistant, who would provide the responses accordingly. 
  6. The availability of the assistant with the airline is 24/7, thus making the services available all the time. 

Interact via the contact form

The passenger can fill out the feedback or contact form, which has been made available to the airline in case they wish to connect with the airline to provide feedback on the issue they are facing or raise a problem they are having. The team would review the shared details and then find a solution accordingly. The time it would take the team to formulate a response would depend entirely on the type of query that has been raised.

Connect on Lufthansa Mobile app

Lufthansa Mobile app is available to be downloaded through the Apple and Google Play store for the passenger. It has the built-in feature to provide all the necessary booking, assistance, and support that the passenger has made a requisite for. They just need to log in with their credentials to gain access to the facilities provided by the app. The app permits passengers to make a booking from anywhere around the world. 

What is the phone number for the Lufthansa special assistance?

The passenger can dial the Lufthansa phone number,​ ​1-800-645-3880 which will get them connected directly to the customer support team specializing in taking up the queries related to the special assistance service and support required by the passenger. The team with the airline would only be available to take up the calls between 09.00 hours and 17.00 hours from Friday through Monday. Ensure to place the call within these specified time frames where the agent would be actively available. 

How do I email Lufthansa special assistance?

The method of sending emails to Lufthansa customer service is a good option to establish a connection with the airline through a formal written communication channel. It is more beneficial if the passenger requires special assistance from the airline. The passenger's email can be shared at specialservice@dlh.de, where the team will evaluate the need mentioned in the email and then find the corresponding solution.

How do I contact Lufthansa Frankfurt?

The passengers traveling from Frankfurt can place a call at  Lufthansa Frankfurt phone number +49 69 86 799 799 (hotline in Germany) so as to get assigned to a representative from the airline, who would then proceed to give the necessary assistance. 

What are the Lufthansa customer service hours?

The phone lines to connect with an agent are open 24 hours a day, 7 days a week, they usually vary depending on the area where the passenger is making the call. But above all, all regions offer passengers the option to make a call at any time as per their convenience.

How to file a complaint with Lufthansa?

In cases where the passenger wishes to lodge a complaint with the airline for any issue he has faced, he can simply make a call at +1 (516) 738-4422 to make a record of the complaint he has. If the call lines are busy, the passenger can fill out the claim through the enabled contact form, where they will be given different options to make the claim.

What is mobility assistance in Lufthansa?

Lufthansa Airlines offers passengers with limited locomotor activity special support and assistance according to their needs. Facilities provided include provision of a wheelchair, airport assistance, and airport check-in assistance with the help of ground staff. Even when the passenger is on board, the crew will be present to provide all mandatory services during boarding. Hand luggage will also be carried by staff.

How long is Lufthansa's phone hold?

Lufthansa Airlines passengers can expect a 24-hour wait from the time they make the telephone reservation with the airline through the airline representative. Holding time is free and no fees are charged for the same.

Do you have to speak German to fly for Lufthansa?

No, it is not mandatory for you to speak German to fly for Lufthansa and travel on an airline to another country. Since English is considered a universal language for speaking, the passenger just needs to be well aware and fluent in it so as to converse with the airline officials and staff members during their flight journey.