Contact Avianca customer service about your travel issues

Avianca Airlines offers excellent customer service to its passengers. The airline has a dedicated team of professionals who are always ready to assist you in offering any difficulty-related help in any queries or issues that you may have. Also, you can link up or communicate with their customer service team via dialing the Avianca phone number, email, or social media. The airline also has a comprehensive FAQ section to help you with common queries. Overall, Avianca Airlines is committed to providing its passengers with a pleasant and hassle-free travel experience. In addition, if you seek to know more about them, it is necessary to continue reading this article.

How do I speak to someone at Avianca? 

A traveler can speak to the Avianca Airlines live person immediately by dialing 1 802-304-5740 (OTA number) or 1 (800) 284-2622. Call the representative and wait for some time because the call converts to an IVR process call; you need to listen to all the options carefully and choose it according to your preference.

  • Press 1 to reserve tickets on an Avianca flight 
  • To amend the flight booking, press 2
  • Press 3 to cancel the ticket 
  • To request a refund from the Avianca agent, press 4
  • Press 5 to speak with the Avianca customer service agent directly.

After hearing the instructions, you may press the 5th option to speak with the live person directly. Thus, you can readily sort out all difficulties by talking with them. 

How do I talk to a representative at Avianca Colombia? 

A traveler can immediately talk to a representative at Avianca Colombia by dialing +57 601-307-3940 and wait for some time because the call converts to an IVR process call; you need to listen to all the options carefully and choose it according to your preference.

  1. Choose 1 to choose language as per your comfort
  2. Choose 2 to reserve tickets on the Avianca flight 
  3. To upgrade the flight, choose 3
  4. Choose 4 to revoke or change the ticket 
  5. Choose 5 to request compensation from Avianca Airlines
  6. To talk to an Avianca customer service live representative directly, choose 7

After listening to all the options, you may choose the 7th option to talk with a live representative directly. The Avianca phone number in Colombia connects in a few seconds, you must share your issues with them and obtain help from them. Thus, by talking with them, you can quickly sort out all conflicts. 

How do I contact Avianca customer service? 

The Avianca call center 24 horas offers services all the time, whenever you reach them, but sometimes due to busy hours, the call can’t be transferred or connected with the live person directly. Therefore, in this situation, you can try other ways to communicate with Avianca customer service; however, if you are looking for how to do this, you must simply get through the below methods.

Chat with an Avianca person-

  • Navigate the official site of the Avianca Airlines web browser
  • Search for the “contact us” section by moving down the page
  • Continue to it, look for the chat section, and begin the chat with the live person.
  • You may select the option according to your need, and the airline person will offer immediate help to resolve all conflicts quickly.

Contact on social media-

Avianca Airlines now look to make an accessible mode to connect with their customers on their social media. However, suppose you search how you can do this, for that. In that case, you must go to the customer service page of Avianca Airlines and search for social media pages on Instagram, Facebook, Twitter, or more. Visit their pages, and follow them for getting any reliable help or instant updates. Go to their message box, communicate with them, and get reliable assistance.

Fill out the contact form-

  • Open the Avianca Airlines web browser.
  • Look for the help and support column, pawl on it,
  • After that, you have to seek the contact form; tap on it, 
  • The contact form opens; there, you should enter all the requisite data Form 
  • Share your conflicts with the live person by entering brief info in the column. 
  • And continue to submit it after reviewing all the details. Soon, they will contact you and help you solve all conflicts quickly.

How do I get in touch with Avianca through Whatsapp? 

You can quickly contact Avianca customer service WhatsApp to link up with the live customer service spokesperson; for that, you must follow the steps below.

  1. Add the Avianca WhatsApp number to your contacts which you will get from the customer service page of Avianca Airlines.
  2. Also, you can find +57 3114006797 on the Avianca website or app.
  3. Once you have added the Avianca WhatsApp number to your contacts, you can start a chat with customer service by simply typing a message from your WhatsApp.
  4. Share your issues with them and get immediate help from the airline person.  

How can I email Avianca?

Also, you can email the Avianca person directly to Avianca's email address at habeasdata@avianca.com. There, you can share your issues or ask anything you want to know there, and they will connect with you soon. Also, there is another way to send an email to Avianca customer service by filling out the email form, which you must follow. 

  • Navigate the Avianca Airlines website.
  • Go to the Avianca Contact Us page https://www.avianca.com/en/about-us/contact-us/
  • Click the "Submit a request" button, and select the "Email" option. You will then be prompted to enter your name, email address, and phone number. 
  • There you must attach files to your email if you have them. Share all the issues with them and submit them.

What is the best time to call Avianca customer service?

The best time to call Avianca customer service is in the early morning, from 8 am to 9 am.  However, if you can avoid calling during these peak hours, you will likely have a shorter wait time. Here are the best times to call Avianca customer service:

Early morning (8:00 AM to 9:00 AM EST),
Midday (1:00 PM to 2:00 PM EST),
or Late evening (8:00 PM to 9:00 PM EST

What are the Avianca customer service hours?

The Avianca customer service hours are on weekdays from Monday to Friday and are accessible to you from 8:00 AM to 10:00 PM while on weekends on Saturday and Sunday from 9:00 AM to 8:00 PM EST.

How can I complain to Avianca?

You can simply complain to an Avianca Airlines person by getting through the below steps:

  • Open the Avianca Airlines site on your search engine
  • Find the feedback/ complaint column, tap on it,
  • Open it; the complaint form opens; you need to add all the mandatory details in Form 
  • File a complaint by mentioning the full details of what you face.
  • Pawl on the submit button, and they will connect with you. And try to solve your difficulties swiftly. 

Why do people call Avianca customer service?

People call Avianca customer service for a variety of reasons that are:

To make a booking or change a reservation.
To ask about flight status or delays.
To report a lost or damaged bag.
To request a refund or compensation for a flight cancellation or delay.
To get help with special assistance requirements.
To file a complaint.

Avianca customer service is available in multiple languages 24 hours a day, seven days a week. You can get through with the live person by phone, email, chat, or social media.

How do I email Avianca LifeMiles?

A passenger can easily send an email to Avianca Airlines LifeMiles at support@lifemiles.com, which you will get under https://www.avianca.com/us/en/experience/lifemiles-program/lifemiles-card/ this page. Take the email and compose your issues or inquiries to them, and get prominent help from them in 2 to 3 business days and assist you in providing the best support.

How to contact an Avianca Airlines person for getting any specific assistance? 

You can readily contact Avianca Airlines person for getting any specific assistance by viewing the list of contact numbers that are stated below. In addition, the Avianca agent makes certain phone numbers to connect with the live person directly and helps in resolving all conflicts easily. For that, must follow the below list:

Contact center- (+001) 800-284-2622
Lost, damaged, or delayed baggage- 18774284478
TDD Services (Telephone Device for the Deaf)- 1 866 998 3357
Toll-Free Hotline for Air Travelers with Disabilities- 1 800 778 4838 (voice) or 1 800 455 9880 (TTY)
Aviation Consumer Protection Division- 202 366 2220 (voice) or 202 366 0511 (TTY)
Mailing address- Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and