How do I request a callback on Singapore Airlines?

Suppose you have made a reservation with Singapore Airlines and cannot connect through a phone call. No worries, as you can also request a callback. If you want to know about Singapore Airlines callback service; then for that, you can go through the information mentioned beneath and update yourself with the methods through which you can proceed with the process.

Multiple ways to quickly get a callback from Singapore Airlines

Via Callback Form - The first method to request a callback is through the callback form, which is available on the official website or the latest mobile application version. You have to fill out the form with the official details, and an executive will contact you. Through this method, you can also mention a time and date at which you would like to get a callback from the Singapore Airlines agent. Below is mentioned the steps to fill out the callback form:

  • Head to the Singapore Airlines official website or open the mobile application.
  • Go to the "Connect with customer service" section.
  • Press the option to fill out the callback form.
  • Then a new tab will open with a form you must fill in with personal and booking details.
  • Select a date and time as per your choice.
  • After that, you submit the form, and an executive will get back to you to assist with your query. 

Via Text message - If you are a member of the PPS club and want to request a callback on Singapore Airlines, then you can send a message to (+65 9184 8888) with the PPS club membership number. After that, you will receive a call from customer service, who will assist you with your problem and provide a solution.

Via Phone Call - You can use this phone number +6591848888 to get a callback from Singapore Airlines. From the IVR button, press the option to request a callback from customer service. Once you receive a call from an executive, discuss your issue and he will quickly respond to your question with the solution. Following is the process to request a callback through phone call:

  1. Make a phone call to Singapore Airlines phone number +6591848888 from your cell phone.
  2. Pick the language for your assistance.
  3. Press the IVR button to request a callback from the airline.
  4. After that, within a few hours or days, a live executive from customer service will contact you through your mentioned phone number.
  5. You can explain your query, and the executive will guide you through resolving the query.

Via Email - The last method to request the airline is through email. Compose a new email and mention your query, then the airline will reply to you with the answer or provide an alternative solution to get a callback. Following are the instructions to send an email to Singapore Airlines:

  1. Compose a fresh email from any platform.
  2. Write the Singapore Airlines email address and mention the subject of your problem.
  3. After that, write a complete explanation of your problem and also mention the other details.
  4. You can attach any video or picture related to your query and email the airline.
  5. Then the airline will contact you for assistance or provide the correct method to get a callback from customer service.

How long does it take to receive a call back from Singapore Airlines?

The average time you will get a callback from Singapore Airlines is around 72 hours. However, it also depends on the number of requests from the airline; if you are constantly trying to reach customer support through a phone call, if failing to connect because of constant bust line or poor connection, then in that scenario, you can request for a callback, and you will get it within the mentioned hours.