Guide about WestJet Refund, Policy, delayed flight refund

Westjet Airlines follows flexible terms and conditions. You can cancel the ticket due to the death of an immediate family member, health issues, or a summons issued by a judge. Passengers need to fill out the WestJet refund request form. Before that, you need to cancel the flight. 

Online steps to cancel a WestJet ticket and get a refund: 

  • Visit the website. 
  • Click on the Manage Trips. 
  • Enter the reservation code and last name to find the trip. 
  • Select the Search button. 
  • Choose the cancel flight option. 

Once the flight is canceled, you need to click on the link: https://www.westjet.com/en-ca/contact/requests/exceptional-circumstances-refund-request for a refund request. You need to share the information to connect with the airline. Once the request is approved, flyers will be shared after deducting the cancelation fee. 

Is there any way to get a refund on WestJet?

When passengers have any issues while applying for a refund or need additional fare information, contact the Westjet refund phone number. Flyers need to dial the 1 (888) 937-8538 for assistance. You have to follow the IVR instructions to get in touch with the right agents. 

The customer support number is accessible 24 hours to guide you. The best time to call the airline is early morning hours and late evening hours to get in touch with the airline. 

Westjet Refund Policy

Here is the list of the refund policies that passengers need to follow to get a refund from WestJet: 

  1. The airline follows the 24-hour policy. It means you can cancel the flight without paying the cancellation fee within 24 hours of making the reservation if the flight schedule is 7 or more days later. All fares are refundable. 
  2. After 24 hours, Westjet cancels the flight. You need to pay the fee depending on the fare, date, and destination. 
  3. Passengers are allowed to cancel the ticket and request a refund 2 hours before the flight schedule. After check-in, travelers aren’t allowed to cancel their flight. 
  4. Basic fares are not refunded in cash or credit when the flight is canceled more than 24 hours after booking a flight. 
  5. Econo, Member Exclusive fares will not be refunded in the original mode of payment after 24 hours of reservation. It means you will be shared the amount as a credit after deducting the fee of around $100 CAD/USD. 
  6. For business fares and Premium fares, you will be charged between $ 300 and $ 600, and the amount will be shared as the original mode of payment. 
  7. PremiumFlex and BusinessFlex fares will be refunded as the original mode of payment, and no cancelation fee will be deducted. 
  8. Travel credit isn’t accepted as payment for WestJet vacations or flights connecting to WestJet vacation booking. Voucher credits are accepted to book a flight via travel agents. Moreover, you can buy an itinerary for the flight if required. 

How long does it take to get reimbursed from WestJet?

Once the refund is approved, the Westjet Refund processing time is 7 business days if the payment is made through a credit card and within 20 days when cash or check is used. 

How does WestJet send refunds?

In the case of the refundable tickets, the amount will be shared with the original mode of payment used to pay the ticket amount. If you book the non-refundable tickets, the money is transferred as a voucher that can be used to buy the tickets. The voucher is valid for 1 year from the date of issuance. 

Do I get reimbursed if my Westjet flight is delayed?

The airline shares the compensation when the flight is delayed. Usually, the amount depends on the length of the delay. Check the Westjet refund for the delayed flight shared below: 

  • Flight is delayed 3 to 6 hours: $400
  • Flight is delayed 6 to 9 hours: $700
  • Flight is delayed 9 or more hours: $ 1,000

You need to fill out the form to get the funds, and you will be responded to within 30 days via email. Moreover, the directions are shared in the mail on how you can receive funds. 

Can I use the refund after canceling the WestJet vacations? 

You can get money back from WestJet Vacations if the flight is canceled, but you need to fill out the refunds. Besides, you are required to share the WestJet Rewards ID. 

If passengers have trouble, they can contact customer support to request a refund on Westjet. Dial the Westjet phone number 1 (888) 937-8538 for help. Visit the website for more details.