How can I reach Philippine Airlines customer service?

Philippine Airlines, abbreviated as PAL, is Asia's first and oldest airline. They are known to offer a wide range of services at affordable fares. Philippine Airlines has been catering to the needs of its passengers effortlessly because it follows a customer-centric approach. The airlines understand that, before, during, and after the trip, passengers will have queries and require assistance. Passengers can contact PAL customer service regarding all service-related aid. There are various ways to reach the highly trained customer service agents at Philippine Airlines. To know the methods and steps, read this blog thoroughly.

What is the 24 hour hotline for Philippine Airlines?

Airlines provide a hotline number, which can be used to make a new reservation and for change, rebook, reroute, and refund. Travelers can call the PAL customer service hotline at 1-800-435-9725 and speak to an agent to avail of the services. If you want to locate the hotline number of Philippine Airlines for your continent/country, follow these pointers:

  • Open the Philippine Airlines official website.
  • Click on Help & Support.
  • Select Contact Us from the drop-down menu.
  • Click on the Global Reservation Hotline tab.
  • Choose the number accordingly and make a call.

How can I reach PAL? 

Philippine Airlines (PAL) provides a range of customer service options. Travelers can contact customer service officials via phone and get personalized assistance. If you want to speak to an official at PAL, then make sure to call on airline's phone number. The steps for calling PAL are as follows:

Dial the Philippine Airlines contact number Philippines +632 8539-0000 / (+632) 8855-8888 and carefully follow the IVR instructions.

  1. Press 1 to choose the language.
  2. Press 2 to change the booking.
  3. Press 3 to book a flight or service.
  4. Press 4 for special assistance.
  5. Press 5 for a refund.
  6. Press 6 for baggage and related info.
  7. Press 7 to speak to a live official.
  8. After that, wait on hold for a couple of moments.
  9. Then, an official will get on the call.
  10. Speak to them and resolve your query/problem.

How can I call Philippine Airlines for free? 

International calls can be costly, especially when you are looking to get detailed information. People from all around the world travel with Philippine Airlines. When you are traveling internationally, the Philippine Airlines toll-free number, which is 1-800-435-9725, can come in handy. The steps to make a call using the toll-free number have been described in the following pointers:

Dial 18023045740/1-800-435-9725 (toll-free number if you are calling from the USA) listen to the IVR commands and press the instructed key.

  • Press 1 to book a new itinerary.
  • Press 2 to manage an existing booking.
  • Press 4 for payment-related issues.
  • Press 5 for lost and found.
  • Press 7 to speak to an agent.
  • After pressing the instructed key, wait on hold.
  • After some time, an agent will get on the call.
  • Explain the query to them in detail.
  • Follow their instructions to resolve your query.

How can I talk to PAL customer service? 

Another way to talk to PAL customer service is via chat. It is highly effective and less time-consuming. Passengers who don't want to wait on hold should contact PAL customer service 24/7 chat support, which is available on the official website of the airline. The steps required to access the chat services are as follows:

  • Head to the website of Philippine Airlines.
  • Look for Help & Support and select it.
  • Then click on the Contact Us option.
  • Scroll down on the following page and click on Web chat.
  • Click on the "Chat with us" button on the next page.
  • Provide the information asked.
  • Click on the Submit button.
  • Soon after, an agent will connect with you.
  • Type your question and get instant support.

What is the email address of PAL customer service?

PAL advises its passengers to communicate by email only when the solution to the problem is not accessible over the phone. To reserve, change reservations, and receive immediate assistance, the phone call service is recommended. If you have any other concerns, please email PAL customer service at wecare@pal.com.ph or palcustomersupport@philippineairlines.com. These email addresses can be used to contact PAL at any time.

How do I send an email to Philippine Airlines?

Travelers who wish to contact Philippine Airlines via Email should know that getting a response over an Email is the slowest of all the contact methods. So, if you have enough time, then only contact via Email. The steps required to send an Email to Philippine Airlines customer service are:

  1. Open the Contact page on Philippine Airlines.
  2. Scroll down, and you will see Email Us.
  3. Click on PAL customer support below. Email Us.
  4. You will be directed to write an Email.
  5. Write a detailed email explaining your concern.
  6. Click on the Send button.
  7. Wait for the customer service agents to respond.
  8. Soon, an agent will revert to you regarding your concern.
  9. Follow their instructions and resolve the issues/concerns.

How do I contact Philippine Airlines mobile? 

Travelers who want to call Philippine Airlines using a mobile phone, please dial (+63) 919-056-2255 to call via a mobile phone. Speak to an agent and get the required assistance in real time. Call service on mobile number is available 24 hours, seven days a week. There might be some call charges and service fees for getting assistance over mobile. The call charges will be according to the passenger's network provider plan.

How do I contact Philippine Airlines through WhatsApp? 

WhatsApp has become one of the most popular ways of contact. Even airlines are incorporating the WhatsApp service because it is convenient for travelers to chat over WhatsApp. Philippine Airlines provides WhatsApp services to all its passengers. If you want to chat with the customer service agents on WhatsApp at PAL, then follow these pointers:

  1. Save (+63) 998-951-4359 in your mobile contact.
  2. Open your WhatsApp account.
  3. Then, open the PAL conversation tab.
  4. Type your question.
  5. After a few seconds, you will get a response.
  6. Follow the automatic instructions.
  7. And get assistance on WhatsApp.

What is the best time to call PAL customer service?

Philippine Airlines customer service is available 24 hours a day so that the passengers can call anytime according to their wish. However, if you don't want to face a long wait time on call, make sure to call either in the early morning or late at night. The call traffic is generally lowest during these hours. So, you may not have to wait on hold.

  • Please remember that all the contact numbers are unavailable 24 hours a day, and there might be service hours based on the country you are contacting from.
  • So, make sure to call during office hours if the call services have specific service hours for your country.

Philippine Airlines customer service hours

One of the biggest mistakes travelers make while calling the airlines is calling during the wrong day hours. Although PAL customer service 24/7 is an incredible benefit to all its passengers. However, there are a few places where the call service is unavailable 24/7. You will see the customer service hours alongside the contact numbers when you go to the contact page.

Note:- Only 24/7 customer service contact numbers are available on the main contact page. But when you search the contact number for a particular country. You will see the service hours mentioned below the contact numbers.

Common issues are solved by the Philippine Airlines representative

Philippine Airlines representatives are highly trained professionals. They know about the services offered by the airline in detail and can solve any service-related query or problem. If you have a common issue, you must get PAL representatives' assistance. 

New reservation: Passengers can also contact customer service representatives regarding booking a flight or other additional services.

Manage Booking: The customer service representative can assist the passengers to change, cancel, rebook, add services, etc., to their existing booking.

Special assistance: If a passenger requires special assistance, it is advised to inform the airline via phone at least 24 hours before the flight departure. Provide all the details regarding the assistance to the representatives, and they will add the services.

Lost and Found: Passengers must inform the airline's representative about the lost, delayed, or damaged luggage to claim a refund.

Refund and compensation: Passengers can also request a refund and compensation by contacting customer service representatives. These representatives are the ones who cross-check the information regarding the refund request and approve or deny it.

Baggage: Passengers can contact the representatives about the baggage allowance, fees, cargo shipping, excess baggage, etc., on Philippine Airlines flights for different destinations.

Pet policy and fees: The pet policy of every airline is different, and the representatives can guide the passengers regarding the pet policy, allowance, rules and regulations on-board, and pet travel fees.

Final words:

Philippine Airlines provides multiple contact options, which are available on its website. Passengers can choose the option best suits their preference and contact them accordingly.